Warranty Policy
To download Advantech's Warranty Policy please click here.

Problem Reporting Center
If ever you happen to encounter an issue with one of our units, it would be our pleasure to assist you in resolving your problem. To enter your e-mail and problem, please click here and a customer agent will be contacting you shortly.

RMA numbers
In order to return a unit directly to Advantech AMT for repair or service, you will need to acquire a Return Material Authorization (RMA) number. Advantech cannot accept any returned goods without an RMA number. To obtain an RMA, please click here.

Additional Product Support
For further product assistance please contact our support team at the following co-ordinates:

North America (Canada)
Tel.: +1 (514) 420-0045
Fax: +1 (514) 420-0073
Email: Support@AdvantechAMT.com

Europe (U.K.)
Tel.: + 44 (1480) 357-600
Fax: + 44 (1480) 357-601
Email : Support.Europe@AdvantechAMT.com

Latin America (Brazil)

Vicom Ltda
Rodovia Jornalista Francisco Aguirre Proenca, Km 9 Chacara Assay
CondominioTech Town, unidade 27
Hortolandia, SP
Brazil, Cep. 13.186-904
Tel: 055-19-3031-9632
Fax: 055-19-3031-9632

Visionbyte Digital Services Ltda
Avenida Gupe, 10767
Galpao 21 - Jardim Belval
Barueri, SP
Brazil, CEP. 06422-120
Tel: 055-11-4789-4556
Fax: 055-11-4789-6123
E-mail: visionbyte@visionbyte.net

Russia
ADVANTECHAMT, Inc.
107564, Moscow Krasnobogatirskaya 2-2, 2 floor, office #5

contact: Alexandre Gritsouk
Tel.: +7 (495) 967-1859
Fax.: +7 (495) 967-3024
Email: Alexandre.Gritsouk@advantechamt.com

Asia (China)
Room 602, B Huazun Building, No.A29 Beisanhuan Middle Road. Beijing, 100029 China

Contact: Mr.Ma Xiaoyu
Tel.: (86-10) 6236-8855
Hotline Tel.: (86-311) 8399-3298
Fax: (86-311) 8303-6683
Email: xyma.lw@vip.163.com

Asia (Singapore)
Alphatron Asia PTE LTD
10 Ubi Crescent #07-99
Ubi Techpark Lobby E
Singapore 408564

Contact: Erik Kok
Tel.: +65-6742-2272
Cell: +65-9423-7253
Fax: +65-6742-7760
Web: www.alphatron.com.sg
Email: eric@alphatron.com.sg

Quality System
To download Advantech AMT's Quality System document, please click here.